Keynote Speaker: Michael Bonner
Relationships are everything. After black swan events such as COVID-19, our relationships with the public and those we serve were forced to change. The Perfect Time to Quit addresses the things we need to quit doing that were being done prior to COVID, that no longer work. We need to implement our new ideas right now! Join Michael and learn how to build better relationships and to create new, innovative ways to strengthen our connections with people. Michael will highlight the need for a positive workplace culture in order to provide phenomenal customer service. He will empower the audience to build genuine relationships with their teams and colleagues. Michael’s keynote will be filled with personal anecdotes, humor, and practical tips on how to quit the practices that are not working and create strategies that do work! Sit back, relax, reflect, strategize, and then execute your plan!
Join your fellow parking, mobility, and transportation peers as we recognize the best and brightest in our industry. This exciting general session will honor individuals and organizations in the following programs: