Pre Conference Course

IPMI Parking & Mobility Conference & Expo
July 24-27, 2022


Pre Conference Course

Elevate Your Skills with a Pre Conference Course! 

Add a training workshop to your Conference experience to accelerate your learning. Deepen your knowledge and expand your skills with topics available only at the IPMI Conference & Expo. Registration for this course includes the full Conference & Expo including the Opening Welcome Event. Seating is limited so reserve your spot today! 

Earn CAPP points towards your application or recertification!


Critical Operations: Finance, Maintenance, & Disaster Recovery

1 Day Course
Sunday, July 24
(Registration to this course includes the Conference & Expo and Opening Welcome Event.)
Rates & Fees | Register

7 CAPP Points, 0.7 CEUs

8:30–10:15 am | Emergency Preparedness, Disaster Recovery, and Planning Resilient Operations 

Planning ahead for resilient operations requires more than a disaster recovery plan.  Learn how to approach this challenge at an organizational level, assess your operation and potential risks, and develop a comprehensive strategy including a multi-year training plan. Participants explore scenarios through tangible examples, formulate a Hazard Vulnerability Assessment (HVA), and work collaboratively to execute strategies and best practices. 

  • Recognize and create an HVA to use for future organizational improvement.
  • Write a multi-year training and exercise plan.
  • Plan, develop, and execute a discussion-based exercise.

Erica Hupka 
Erica has worked in the government, healthcare, and higher education sectors. Over her 14-year career, she has comprehensive experience drafting and implementing institution-wide policies, plans, and procedures to plan for more resilient organizations and operations.  As an expert emergency management trainer, strategic planner, facilitator, and exercise coordinator with a focus on community resilience, Erica has set the standard for exceptional preparedness plans and products, and innovative solutions across differing organizations and industries. 

BREAK – 10:15–10:30 am

10:30 am–1:15 pm | Construction, Asset Management, and Maintenance Strategies Best Practices 

Maintaining and restoring parking structure capital assets is critically important for your successful operations. Parking provides the first and last impression for patrons in your city, campus, or destination.  First and foremost, parking owners and operators must provide a safe and secure environment in their structures designed for the health, safety, and well-being of everyone who accesses the facility. Inherently exposed to the elements, parking structures are specialized structures that must be designed, maintained, and restored for long-term durability.  This session includes detailed training on construction types, deterioration methods, maintenance recommendations, and restoration approaches.


  • Learn about the different types of parking structure construction types and associated design methods for durability. 
  • Recognize the importance of conducting routine maintenance and regular restoration.
  • Discuss approaches for various real-world scenarios, analyze case studies, and review lessons learned.

Mark N. Santos, CAPP, PE
Mark is the Director of Operations for Walker Consultants in their South Florida office. He has a bachelor’s degree in Civil Engineering, is a registered Professional Engineer in Florida and Pennsylvania, is trained as a Parksmart Advisor through the GBCI and USGBC, and is a certified administrator of public parking (CAPP). He has 22 years of experience in parking planning, design, and restoration. He is highly skilled in the planning, functional design, operational consulting, and rehabilitation of parking facilities.

BREAK – 1:152:45 pm

2:45–5:00 pm  |  The Strategy of Finance: Pricing Structures and Revenue Maximization Best Practices 

Understanding the big picture for your operation from a financial perspective forms the foundation of successful management for your organization, staff, and assets.  This session will explain how to create and assess fee structures based on the evaluation of utilization and occupancy studies, pricing strategies (dynamic, progressive, congestion), and market-rate survey comparisons. Participants will identify and explore techniques to manage revenue appropriately by performing daily payment method reconciliations, monthly access cards, and special event audits, and conducting scheduled and unscheduled internal auditing of revenue.  They will examine best practices in managing expenses, including comparisons of contract-to-payments, orders-to-invoice-to-inventory, and monthly expense pattern changes.  

  • Interpret and analyze data to assess fee structures based on information received from external and internal reports, including utilization and occupancy studies, market-rate surveys, and pricing models evaluations.
  • Apply revenue management techniques including payment method reconciliation, monthly key card access audits, and internal revenue audits to financial systems. 
  • Explain the importance of and types of expense controls.

George J. Mclean, CAPP, MPA
Mr. George J. Mclean serves as the Senior Business Analyst for the Miami Parking Authority. In this capacity, George serves as a cross-functional leader heading the development and implementation of enterprise-level solutions. He also manages the day-to-day operations of the customer service and marketing departments for the Authority. George holds two bachelor's degrees from Florida International University and a master's in arts degree from Nova Southeastern University.

Please Note: The IPMI Conference program and event policies are subject to change at any time.  While we endeavor to ensure that the information on the website is correct, we do not warrant the accuracy and completeness of the material on the website and you acknowledge that you must take appropriate steps to verify information before acting upon it. In cases of questions, contact

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