Education Sessions: People & Human Resources

IPMI Parking & Mobility Conference & Expo
July 24-27, 2022


Education Sessions: People & Human Resources

Below are sessions by date and time for the People & Human Resources Track:

Sunday, July 24

3:30  –  4:30 pm 

The Leadership Breakfast Club: Lessons from a Nerd, an Athlete, a Basket Case, a Princess, and a Criminal

Presented by: Carmen Donnell, CAPP - PayByPhone US Inc.; Gary Means, CAPP - Lexington & Fayette County Parking Authority; Brian Shaw, CAPP - Stanford University; Nicole Hankins, SP+

In the film The Breakfast Club, the portrayed students think they have little in common but as their day in detention unfolds, they bond and realize they share more than they don’t. Leadership experiences are similar.  We often feel alone in coping with challenges only to find out that every leader faces similar issues.     

This distinguished panel of leaders will discuss their experiences, share lessons learned, and provide advice to new and seasoned leaders alike.


  • Evaluate common challenges of new leaders and identify specific, concrete ways in which these challenges can be overcome.
  • Understand the concept of servant leadership and share real world examples of the concept in action.
  • Analyze and discuss contemporary leadership challenges (i.e., remote workforce, economic instability, customer expectation dynamism, etc.) and how seasoned leaders are overcoming these challenges.
Session sponsored by:     

Monday, July 25

4:00  –  5:00 pm 

The Culture of Contempt: Addressing Us vs. Them Attitudes in the Workplace 

Presented by: Cindy Campbell, International Parking & Mobility Institute. 

Contempt destroys trust and cooperation within relationships. When we establish an attitude of contempt for someone at work, it can be difficult to find value in all future interactions with them. Contempt can poison our thought process, encompassing others through association. With effort, we can identify and avoid this spiral of negativity and the discontent it brings. In this session, we will review and discuss ways to identify thought patterns and behaviors that contribute to these destructive feelings of contempt.


  • Evaluate the definition, indicators, and consequences of contempt.  
  • Apply methods to avoid contempt traps and patterns within the workplace.
  • Create practical exercises and provide takeaways intended to improve our personal well-being and working relationships.
Session sponsored by:      

Wednesday, July 27

10:30  – 11:30 am 

What You Said is NOT What I Heard

Presented by: Gary Means, CAPP - Lexington & Fayette County Parking Authority; Kim Jackson, CAPP - KEJ Associates LLC; Richard Easley, CAPP - E-Squared Engineering

This presentation will be delivered in part by a series of roll playing scenarios where interaction between minorities and non-minorities will be explored with real life experiences by minorities. We will build on some of the real-life conversations that have happened with our presenters, and we will solicit others from our peers in the parking and mobility industry. Group discussions on what went wrong or what went right will follow each scenario.


  • Strategies for employee loyalty.
  • Developing an environment of respect for all in the workplace.
  • Tactics for promoting a clear and open career path for quality employees.
Session sponsored by:      

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