Education Sessions: COVID-19 & Industry Recovery
Below are sessions by date and time for the
COVID-19 & Industry Recovery Track:
Wednesday, December 1
10:00 am – 11:00 am
Embracing the “E” Word for Campus Parking and Mobility
Presented by: Carl DePinto and Zach Pearce, Duke University and Duke Health; and Sarah Blouch and Keith Palma, CampusParc
What a year it has been! Campuses have gone from crises management to speculation as they prepare for the “new normal." If you have not yet modified your approach to mobility on campus, it is time to embrace the”E” words: Evolutions in operations to Enhance Efficiency and Effectiveness. This interaction session will focus on providing creative options through:
- Flexible and scalable parking options.
- Event parking post-pandemic.
- Working onsite and remotely in the parking space.
- Technology (germ free) and using occupancy data for transient and permit parking guidance.
Objectives:
- Recognize flexible options around campus mobility.
- Describe event parking best practices as we re-enter this space post-pandemic.
- Learn about germ-free payment parking options offered for ease of entry and payment.
Thursday, December 2
8:00 am – 9:00 am
Flexing and Growing: How Healthcare Parking has Changed After Challenges and What’s On the Horizon
Presented by: Robert Chapman and Lora Pfeffer, Premier Parking
Healthcare parking has evolved greatly the last several years to not only provide parking operations, but incorporate greeters, patient monitors, and concierge services. Healthcare parking has been greatly affected by changes in the healthcare industry, starting with the Affordable Care Act, health crises including Ebola and H1N1, and most recently the COVID pandemic. The effects will last for years—learn about what’s happened to date and changes to be made going forward.
Objectives:
- Recognize how healthcare parking has expanded its services due to COVID.
- Explore what lasting impacts could be with new restrictions that include patient screening, patient interaction, and measures to protect parking employees.
- Describe how parking design and technology affect parking ops, including touchless interaction with PARCS.
4:00 pm – 5:00 pm
Is Your Customer Experience Good Enough?
Presented by: Brian Wolff, Parker Technology; JC Porter, CAPP, Arizona State University Parking & Transportation
We live in an age of limited customer loyalty and increased willingness to try new things. And after a year of pandemic-related absence, your customers may be less attached to your facility. Customer service is a key to bringing back your traditional parkers and attracting new ones. In this presentation, Brian Wolff will demonstrate how to evaluate your facility’s customer service and how to build a plan for improving the overall customer experience.
Objectives:
- Recognize why customer service is the key to bringing back old customers and winning new ones.
- Learn how to evaluate the customer experience and judge the effects customer service issues are having on the bottom line.
- Create a plan for improving customer service designed to help their facilities hold onto existing customers and win back lost ones.
Embracing the “E” Word for Campus Parking and Mobility
Presented by: Carl DePinto and Zach Pearce, Duke University and Duke Health; and Sarah Blouch and Keith Palma, CampusParc
What a year it has been! Campuses have gone from crises management to speculation as they prepare for the “new normal." If you have not yet modified your approach to mobility on campus, it is time to embrace the”E” words: Evolutions in operations to Enhance Efficiency and Effectiveness. This interaction session will focus on providing creative options through:
- Flexible and scalable parking options.
- Event parking post-pandemic.
- Working onsite and remotely in the parking space.
- Technology (germ free) and using occupancy data for transient and permit parking guidance.
Objectives:
- Recognize flexible options around campus mobility.
- Describe event parking best practices as we re-enter this space post-pandemic.
- Learn about germ-free payment parking options offered for ease of entry and payment.
Please Note: The IPMI Conference program and event policies are subject to change at any time. While we endeavor to ensure that the information on the website is correct, we do not warrant the accuracy and completeness of the material on the website and you acknowledge that you must take appropriate steps to verify information before acting upon it. In cases of questions, contact
conference@parking-mobility.org.
